I'm very please with the awning we purchased. I would rate it a 5 in satisfaction and quality. We used a steel support system my father designed for an awning he put on his own house. As my father helped us, he kept praising the thickness of the aluminum product and he liked the way your system locked together better than the awning for his own home. My father is a very picky man when it comes to engineering details, so this is a complement indeed for your aluminum awnings.
The awning was packaged expertly, everything needed was there, the instructions were ok, no problems with the installation. I could not ask for anything more.
First I want to thank you for your patience with me and the help of you and your employee in putting my order together. You truly run a professional business.
I am very pleased with the awning. The materials are high quality. The installed awning looked exactly like my wife and I hoped it would. My only complaint is the directions for installation. I am a mechanically inclined person, I found the directions not very clear. I enlisted the help of my cousin, a retired machinist. He was able to look at the plans and get a better picture of how the awning should go together. With his help three of us put it up in under 2 hours. My suggestion would be clearer actual pictures of each step. You might also label each bag of screws with their location on the awning.
Your customer service is first class. Our first awning arrived damaged. We refused the shipment and sent it back. I worked with one of your associates to get the second awning sent to us. I also asked numerous questions which he patiently answered. I have recommended your product to friends. It's not often I order big ticket items online. Your product was exactly what I ordered and if I am in the market for another awning I will certainly purchase from you again.
I received the awning package with no damage and all parts had a good fit and instructions were fair enough to follow. My purchase experience was excellent and I had asked a lot of questions as my installation had some clearance concerns on one side. An associate helped me along in choosing the right awning kit for this type of installation.
If there is a need in the future for additional awnings I will certainly choose General Awnings.
B.D., South Carolina
Our awning went together very quickly and easily. My wife and I put it together and we are extremely satisfied with the results. Thank you.
It's a good product. I was able to install it myself with one helper. It's sturdy and attractive. I selected the ornamental posts and gutters. They really add to the look of the cover.
We love our awning. You shipped it quick. Directions were very good. Definitely glad we bought it from you.
Thanks for supplying a great product at a fair price. The installation was trouble free and the customer is very pleased.