I really can't say enough nice things about my experience with General Awnings. I found your company on-line and after some initial correspondence we decided to have General Awnings build our roller shade. Our installation required precise measurements. I sent pictures showing the exact measurements and I was assured that this would not be any problem. We also requested samples of a few different Sunbrella fabrics and they were immediately sent to us at no charge. I live in New York state and was obviously concerned about shipping and if the unit would arrive in good condition. The unit was built and shipped as per the initial time frame I was told. When it arrived, it was in a factory built wooden crate and the roller shade and the crate were in perfect condition.
Installation could not have been any easier. All the necessary hardware was included, and it took only about an hour to install it. It was so simple, it just couldn't have been any easier! What I was most impressed by was the fact that the travel limits for the shade were set at the factory and when I initially pushed the remote control the shade worked perfectly. The overall quality of this roller shade is just excellent. The side rails and top are manufactured from high quality aluminum and they are powder coated to insure that it will maintain its new look for many years to come. Our roller shade is installed on the northwest side of our house to protect our back porch from the strong afternoon summer sunshine and from blowing rain and snow. It works perfect.
I should also mention that I initially got estimates from area awning companies. By having General Awnings build the shade and installing it myself I saved nearly $900. Thank you once again for building such an outstanding product.
N.J., New York